Child Care Connection & Referral Service
About Child Care Connection
Policies
This is a brief overview of the Child Care Connection policies. Copies of individual policies in their entirety are available upon written request.
Agency Complaint Policy
CCR&R is dedicated to supporting the accessibility, availability, affordability, and quality of child care in the 9 counties in our Service Delivery area. We strive to accomplish this mission in a professional manner, respecting the clientele we serve. We also ask that clientele treat staff respectfully.
Provider Complaint Policy
Child Care Connection incorporates the Illinois Department of Children and Family Services Complaint Policy Draft amended January 31, 1991. Upon receiving a complaint against a child care provider, CCC determines the nature of the complaint and follows the procedures outlined within the policy.
Confidentiality Policy
The Child Care Connection staff will adhere to confidentiality. Confidentiality applies to information about our customers: parents, families, providers and community members. We seek and gain information to help us provide quality services for our customers. The information is only for use in providing our services. The information is not for informal discussions and dissemination outside our service limits.
Furthermore, confidentiality applies to the access and use of the Child Care Connection databases, as well as information about CCC personnel. Child Care Connection composite data are contractually available to the Illinois Department of Human Services, the Illinois Network of Child Care Resource and Referrals, and shared with the community.
Fee Policy
Child Care Connection does not charge child care providers for inclusion in the database. Minimal fees are charged to providers for trainings. Parents and families are charged a fee for referrals based on family size and income, although 85% of the families who utilize CCC services are not assessed a fee.
Disclaimer
Child Care Connection does not endorse nor recommend any provider to parents and families. The selection of a child care provider is the family's responsibility. The data used with the referrals is based upon the information supplied by the providers themselves, and CCC does not take responsibility for its accuracy. To inquire about the past history and record of a licensed child care provider, call the Department of Children and Family Services Day Care Information Line at (877) 746-0829.