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Customer Service Professional

Certificate (Certificate Program) - 34 Credit Hours

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Program Information:
The Customer Service Professional Certificate is designed to bridge a gap between the AAS Office Professional Degree and the AAS Management Degree. The Customer Service Professional Certificate merges the office/technological skills with the human relations/management skills needed by customer service personnel. The certificate provides an enhancement to current degree seekers or a stepping stone option for individuals to move into either degree program.

Admission to the Program:
.

Recommended Course Sequence:

Fall Semester 1:
ACCTG 105 or ACCTG 120; ENGL 105 or ENGL 110; BUS 120; BUS 200; TYPE 120; OFOCC 151

Spring Semester 1:
BUS 215; MGMT 113; OFOCC 111; OFOCC 205; OFOCC 210; CMGEN 120 or CMPSC 120 or OFACS 211

Course Information:
Required Program Courses
CourseNameCredit
ACCTG 105BOOKKEEPING/ACCOUNTING I
or
ACCTG 120FINANCIAL ACCOUNTING 4
BUS 120BUSINESS MATHEMATICS 3
BUS 200HUMAN RELATIONS IN BUSINESS 3
BUS 215LEGAL ENVIRONMENT OF BUSINESS 3
CMGEN 120COMPUTER APPLICATIONS
or
CMPSC 120BUSINESS COMPUTER SYSTEMS
or
OFACS 211INTEGRATED OFFICE PROJECTS 3
ENGL 105BASIC COMPOSITION
or
ENGL 110COMPOSITION I 3
MGMT 113PRINCIPLES OF MANAGEMENT 3
OFOCC 111TELEPHONE SKILLS FOR THE OFFICE 1
OFOCC 151PROFESSIONAL DEVELOPMENT FOR OFFICE EMPLOYEES 3
OFOCC 205FUNDAMENTALS OF RECORDS CONTROL 3
OFOCC 210ADMINISTRATIVE OFFICE PROCEDURES 3
TYPE 120KEYBOARD/WORD PROCESSING I 3

For Program Information Contact:
Business and Information Systems Department
Technology Center
Room 205
(309)694-5558