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Customer Service Professional

Certificate (Certificate Program) - 31 Credit Hours

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Program Information/Mission:

The mission of the Customer Service Professional certificate is to merge the student’s office/technological skills with the human relations/management skills needed by customer service personnel, so that students may enhance an existing degree program, or may seek to move into a degree program.

Admission to the Program:
Students are expected to be computer literate, to know the Windows operating system, and be able to touch type.  If this is not the case, TYPE 120 is a prerequisite for entering this program. 

Contact the Business, Hospitality, and Information Systems Department regarding the TYPE 120 placement exam and the TYPE 121 proficiency exam.

Recommended Course Sequence:

Fall Semester 1:
ACCTG 105 or ACCTG 120; BUS 120; TYPE 121; OFOCC 151; OFOCC 111

Spring Semester 1:
BUS 121; MGMT 113; OFOCC 205; OFACS 132 or OFACS 211

Fall Semester 2:
OFOCC 210; BUS 215


Course Information:
Required Program Courses
CourseNameCredit
ACCTG 105BOOKKEEPING/ACCOUNTING I 3
or
ACCTG 120FINANCIAL ACCOUNTING 4
BUS 120BUSINESS MATHEMATICS 3
BUS 121PRINCIPLES OF CUSTOMER SERVICE 3
BUS 215LEGAL ENVIRONMENT OF BUSINESS 3
MGMT 113PRINCIPLES OF MANAGEMENT 3
OFACS 132ELECTRONIC SPREADSHEETS 3
or
OFACS 211INTEGRATED OFFICE PROJECTS 3
OFOCC 111TELEPHONE SKILLS FOR THE OFFICE 1
OFOCC 151PROFESSIONAL DEVELOPMENT FOR OFFICE EMPLOYEES 3
OFOCC 205FUNDAMENTALS OF RECORDS CONTROL 3
OFOCC 210ADMINISTRATIVE OFFICE PROCEDURES 3
TYPE 121KEYBOARDING/WORD PROCESSING II 3

For Program Information Contact:
Business, Hospitality, and Information Systems Department
Technology Center
Room 205
(309) 694-5558

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